1. Contact Us
If you have any question, please don't hezitate to reach out. You may use the CHAT function on our website in the lower right corner of each page (availability of live help responses is subject to EST hours):
or EMAIL us directly to firstname.lastname@example.org
If there are any issues related to your order, please get in contact with us and we'll make sure to find a solution together!
2. Your Social Impact
Pet Universe USA is an artisans central in that we only work with individual artists and crafters, not a corporation that sells in bulk from mass production. Our products are best in breed so to speak and are handmade from scratch with mostly natural fibers (felting is done with pure wool).
Our artists extended their love and care in each piece they make.
A pet portrait or a 3D statue is a one-of-a-kind piece that only you will have, thus, a 100% repeat is humanly impossible. The value of what you are getting is far beyond money you pay for it - it's your impact on an artist's life and it's their impact on your life and your memories.
Thank you for your decision to buy from Pet Universe USA!